Return & Refund Policy
Return Eligibility:
As a small-batch, handcrafted label, we only accept returns in the following cases:
- Product received in damaged or broken condition
- Visible manufacturing defects reported within 48 hours of delivery
How to Request a Return:
Email us at velora.studio.co@gmail.com within 2 days of delivery with:
- Your order number
- Clear images of the product and packaging
If approved, a replacement or refund will be initiated.
Note:
We do not accept returns for reasons such as change of mind, size preferences, or minor variations due to screen/display differences.